We at We Care Health Services, India have a different approach towards medical tourism as opposed to our counterparts abroad. Our medical tourism process starts with suggesting, brokering and referring the patient to the selected hospital and doctor but does not end there. We have direct first name relationship with all the major doctors and surgeons in our partner hospitals in India. We actually service the patients while they are in India for the surgery / treatment. Our team of Clinical Coordinators and Patient Care Managers meet the patient daily, coordinate clinically and non clinically with the hospital doctors and staff to ensure smooth and trouble less care to the patients and their attendants.
Our top management team led by Mr. Pankaj Nagpal is on tour of our partner hospitals to meet patients and doctors and ensure a seamless care of our patients. This also allows us to update with the latest technology upgrades in India as well as establish a strong relationship with the doctors and the hospitals.
International Patient Services in India
Our services are absolutely free to all the patients in all the partner hospitals in India under our Basic Care Package.
The Basic Care package includes the following services
Dedicated International Patient Services Team : –
- Website and email communication 24 x 7
As soon as we receive your medical query with the required reports, our patient coordination team of qualified doctors (international patient coordinator) pre assesses the case and replies you with a personalised message confirming the query and suggesting any medical reports requirement.
- Telephone – Medical Consultation 24 x 7
The international patient coordinator then personally calls you to discuss the case and any personal preferences. A personal telephone call is made at every point of communication establishing a personal touch.
- Medical and Hospitality Quote – in 2 working days
On the receipt of all the required medical reports and doctors notes, our patient coordinator then sends copy to the concerned doctor and discusses the case personally with him / her. All aspects are thoroughly discussed and negotiated including the suggested line of treatment, average length of stay and package cost. It’s then communicated to the patient with in 2 working days.
- Video Conferencing
If needed a personal video conferencing of the patient or his / her personal doctor is established with the operating surgeon for discussion.
- Medical Visa Assistance
On the final decision of the patient to travel to India, the passport details of the patient and the traveling attendant are obtained and a medical visa assistance letter addressed to the High Commission of India in their resident country provided. This enables to a medical visa quickly.